Timeline of Events
Issue: Chat Missing and Players Unable To Carry Out Attacks
~11:00am PT - Teams begins to plan on permanent fix.
~12:45pm PT - Discussions for compensation begin. Once amounts and items are determined and impacted users are identified, testing to commence.
~3:15pm PT - Team sends out apology gift to all Android players that were impacted yesterday.
~4:00pm PT - PX sees a dramatic increase in customer support tickets, in which players report that chats are missing, and they're unable to join battles and carry out attacks.
~5:45pm PT - After initial investigation, our dev team finds that most reports are coming in from Android players only. Tests to reproduce the issues begin.
~6:00pm PT - The team is still in the middle of investigation and reaches out to a Service Provider for verification of issues.
~6:45pm PT - A fix doesn't look doable, so the team decides to put Atlas shields up as investigation continues. An in-game mail is sent out to let players know that we are aware of the chat and battle issues, and that Atlas shields have been activated.
~7:00pm PT - The team determines it's an issue that's only impacting players on Android. In addition, the issue is related to backend tech with our Service Provider.
~7:30pm PT - Investigation for a fix continues.
~8:15pm PT - The team's investigation leads to the conclusion that a new app version update will be needed to make some code changes to address these issues.
~8:30pm PT - One of our Engineers is testing a possible fix. If it works, our QA team will test overnight. If successful, a fix will be deployed tomorrow morning. If it's not successful, investigation for a fix will resume. Please note, the fix for these issues will likely be released via a new app version/app update for Android players.
~10:00pm PT - A fix for these issues is released. Players in the forums and some members in the dev team have confirmed that chat and battles are working as expected on Android. Additional investigation will resume tomorrow.
The statuses of other game issues can be found below:
Live Event Issues:
Live Atlas Issues: