If you have forgotten your Pocket ID password, our Support team can help send over a password reset to the email address under which you originally registered your Pocket ID. Please tap on "Contact us" in the top-right corner to reach out to us, or click on "Submit a Request" if you are viewing this on a browser. For verification purposes, be sure to provide:
- The registered e-mail on the account
- The approximate timeframe in which the account was created
- The in-game name and guild
- If you made any in-game purchases, past receipts are especially helpful
Once the reset is sent over, you will need to check your e-mail for the password reset option where you can enter a new password. Please note: you may need to check your e-mail spam folder, as the reset message can sometimes be caught by spam filters.